My Account - FAQ

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FAQ

• How do I place an order ?

  Here is a step-by-step guide to help you complete your order on Longchamp.com.

   

  1 - Find your item whilst browsing through the categories. Already have an item in mind? Search for it using the search bar at the top of the website.

   

  2 - Once you've chosen your item, add it to your cart and enter your desired quantity. All orders are limited to a maximum total amount of £10,000 incl. VAT (excluding any shipping costs or customs duties) per customer, and cannot contain more than: - three (3) identical items (item, identical material and colour); and/or - ten (10) items in total. What's more, one customer can only purchase twenty (20) items over a period of twelve (12) consecutive months, regardless of what those items are.

   

  3 - If you'd like, you can add gift wrapping and a card with a personalised message

   

  4 - Create an account if desired – this will allow you to track the progress of your order

   

  5 - Enter your shipping and billing address

   

  6 - Enter your bank details in our secure area and accept our General Conditions of Sale.

   

  Once you've completed your order, a thank you page will appear displaying your order number, confirming that your order has been successfully placed. Once your order has gone through, you'll receive a printable order confirmation email in lieu of a purchase order containing:

  - our general conditions of sale

  - the contact details of our Online Sales Service

  - information about the right of withdrawal

  - the withdrawal form (appended to the General Conditions of Sale)

  - the Returns/Exchanges Policy

   

  You'll also receive a shipping confirmation email once your order has been dispatched. You can access the invoice via your customer account once your order has been dispatched.

• How can I track the shipment of my order ?

  An order shipment email will be sent to you once your parcel is with our carrier.

   

  Here you can find the tracking number and a link to our carrier's website to track the delivery of your Longchamp order.

   

  You can also use our dedicated "Track my order" section by entering your order number, email address and billing postcode in the relevant fields.

   

  The tracking number of your parcel and the link to our carrier's website will also be available here.

• Where are Longchamp designs made ?

  Since it was founded, Longchamp has opened six production sites in the West of France (in Mayenne, Vendée, Maine-et-Loire and Orne).

  Talented men and women have sustained the leather craftsmanship of this family business for over 70 years.

  These sites employ over 800 people with rare expertise, spread across 25 workshops.

  In addition to this factory network are two production sites abroad, in Tunisia and Mauritius. Finally, the brand also makes use of partner workshops in France, China, Romania and Morocco.

  Regardless of the geographic location of the workshops, "made by Longchamp" ensures the consistent manufacturing of products that all meet the same quality standards.

  Moreover, Longchamp is transparent about where its designs are assembled, displaying the information on the labels inside its bags.