Tracking the shipment of my order
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Our carriers are committed to delivering your order within the below times, according to the option you chose:
- UPS Home Delivery: 2 working days
- UPS Delivery to Collection Point: 2 working days
- Delivery to Store: 3 hours or 2 working days (depending on available stock in store)
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Once your order is confirmed, you will receive an email informing you of its shipment within a maximum of 48 hours with a tracking link.
Then, the carrier will contact you to inform you of your upcoming delivery and offer you the option to change the location or time of the delivery.
You can also track your delivery from your online account or by clicking here for guest orders. -
Please refer to the tracking information sent by email once your order has shipped.
For any delivery issues, contact our Customer Service by clicking on this link.
All deliveries are secure and require either an ID or a unique code provided by our carrier.
Do not share this code, and avoid asking the courier to leave your package unattended; instead, please reschedule the delivery if you will be absent.
Reports of non-delivery will be investigated with our carrier. Refunds may be declined for orders confirmed as delivered. -
When you receive your order, always check the condition of your package, the condition of the item ordered, and that it matches your order. If you find that your package or item has been damaged, please note this on the carrier's delivery slip and contact our Customer Service department by completing this contact form or by calling 01 55 90 59 69.
We also ask that you keep the shipping packaging. Please remember to mention the damage observed (wet, torn, open package, etc.). In all cases, you have a period of three (3) days, excluding public holidays, from receipt of your package to notify the carrier of any reservations you may have, by extrajudicial document or registered letter. Specific recommendations concerning the carrier Chronopost: The recipient's digital signature, as well as its reproduction, serve as proof of delivery of the packages, and the parties recognize this signature as having the same legal value as a traditional signature on paper.
Upon delivery, any damage or theft must be noted by the recipient in writing, in a precise, complete, dated, and signed statement on the delivery slip. If the item(s) delivered do not correspond to your order, you may return them by following the steps described in the section Returns and exchanges of an online order.
