Orders

  • Need help placing an order online or by phone? Our Customer Service team is available Monday-Sunday from 9am-5pm EST. Please call (888) 828-8081 or email help-usa@eshopping.longchamp.com.

    All orders are limited per person and per 30 calendar days:

    - 5 personalized items

    - 5 collection items

     

    Please note:

    For personalized items, you have 24 hours since the order was placed to make any changes relating to its features (colors, choice of metal buckles, etc.), as long as these modifications do not lead to any changes in the price. To do this, please contact Customer Service at help-usa@eshopping.longchamp.com.

     

    In order to prevent payment card fraud through online payments, we verify the credentials of the information that you provide when placing your order. We also verify that the payment card address matches the billing address. We also reserve the right to request additional information or documents (photocopy of ID, proof of address, etc.) in order to confirm your purchase and dispatch your parcel. Such requests will be made by e-mail or phone, in the following cases:

    • - For an order with a delivery address which does not match the billing address;
    • - For new customers;
    • - For orders two hundred (200) dollars or more. 
    •  

    We reserve the right not to honor an abnormal order for any other legitimate reason.

     

    HOW CAN I CHECK MY ORDER STATUS?

     

    To check your order status, please click on Account and then Login located in the upper right-hand corner. You will then need to click on Track Orders where you will need to enter your order number, email address and billing zip code. 

    You may also contact Customer Service to check your order status at (888) 828-8081.

     

    HOW DO I CANCEL OR CHANGE MY ONLINE ORDER?

     

    Personalized items: Longchamp can accept order cancellations within 24 hours from the time your order was placed. Personalized items will begin production after a 24 hour grace period, therefore, you have no right to withdraw or cancel your order after this time. Personalized items cannot be modified.

     

    Standard Items: If you wish to modify or cancel your standard order, please e-mail or call Customer Service Toll Free at (888) 828-8081 Monday through Sunday between 9 am to 5 pm EST. Once an order has been submitted, we cannot guarantee the order can be modified or canceled especially if the parcel has left our premises. In the event that we cannot modify or cancel your order, please refer to the Return & Exchange Document included with your package.

     

    WHAT ARE LONGCHAMP'S AUTHORIZED ONLINE RETAILERS?

     

    Longchamp operates one e-commerce site: www.Longchamp.com. The site address will vary slightly when the country is selected, i.e. us.Longchamp.com or fr.Longchamp.com. We do not have an outlet website nor do we recommend shopping at outlet or auction sites.

     

    The following are authorized third-party companies that sell Longchamp online. We guarantee the authenticity of all items purchased from any of these sites:

    www.Bloomingdales.com

    www.Nordstrom.com

    www.NeimanMarcus.com

    www.Bagshop.com