Repairs and Aftersales

Longchamp articles are designed and manufactured with the greatest of care. As such, they are guaranteed against most quality issues. However, should such a problem occur; Longchamp commits to repairing your purchase, replacing it, or issuing a store credit depending on the age of the item. Please note, the repair of your item may require a fee. A price list for repairs is available at each Longchamp boutique.

Please visit an authorized retailer or Longchamp boutique near you. Any damage caused during travel or transportation should be reported immediately to the relevant company that will take responsibility for the damage, i.e.: airline, hotel, taxi, car service, transit company, etc.

If you are not near one of our boutiques, you may contact our Repair Center toll-free at (888) 216-0103 or via email at repairs@longchampusa.com. Our Repair Center is operating at reduced hours due to COVID-19. We appreciate your patience.