Care and Repair

  • If you are not located near one of our boutiques, you may contact our Repair Center toll-free at (888) 216-0103 Monday–Friday 9 AM to 5 PM EST or via email at repairs@longchampusa.com.

    You may also, visit a Longchamp boutique or an authorized retailer near you and they will gladly evaluate and send your item to our Repairs Center.

    Any damage caused during travel or transportation should be reported immediately to the relevant company that will take responsibility for the damage (i.e.: airline, hotel, taxi, car service, transit company, etc.).

     

     

    HOW WILL MY ITEM BE ASSESSED FOR ITS CONDITION?

     

    Your item(s) will be sent to our Repair Center who will evaluate the condition of your item(s) based on age, condition, etc.

    Please note:

    - For items that have already been used, there may be an additional cost for the repair (a price list is also available at our boutiques).

    - Your item will not be repaired if it is too worn. If this is the case, it will be returned back to you in its current condition.

     

     

     

    DOES LONGCHAMP OFFER A CLEANING SERVICE?

     

    Longchamp does not offer cleaning services. Please refer to our care instructions under 'Product Details & Care' on each product page. We do offer conditioning and moisturizing cream which is available for purchase at our Longchamp boutiques. Please visit our 'Store Locator’ to find a boutique near you.

     

     

     

    HOW CAN I GET MY EYEWEAR REPAIRED?

     

    Unfortunately, we do not offer repair services for eyewear. We do advise contacting the original point of sale/retailer for any repairs or replacements.

     

     

     

    IS IT POSSIBLE TO PURCHASE SPARE PARTS?

     

    Please reach out to our repairs team for requests as conditions apply.

    You may contact our Repair Center toll-free at (888) 216-0103 Monday – Friday 9 AM to 5 PM EST or via email at repairs@longchampusa.com.

    Or reach our Customer Service team by email at help-usa@eshopping.longchamp.com or please call (888) 828-8081.

     

     

     

    DOES LONGCHAMP OFFER A WARRANTY?

     

    We do not offer a warranty; however, we stand beside all manufacturing anomalies.