Returns & Exchanges

Your satisfaction is our priority. We will gladly accept your returns by post*. You have a period of thirty (30) calendar days from receipt of your item(s) to exercise your right of withdrawal (in the case of an order for several items delivered separately, this period runs from receipt of the last item). In all cases, please make sure that you return your item(s) complete with instructions, accessories, etc., in its original condition, with the packaging and a copy of your invoice. Items returned incomplete, damaged or soiled will not be accepted.

*Due to the unique and personalised nature of My Pliage items, they cannot be returned.

RETURNS IN BOUTIQUE

No return in Longchamp boutique is available in Sweden.

POSTAL RETURNS

Go to your order history to print the return slip and stick it on your parcel:

My orders

1. Go to your order history

2. Select the order you want to make a return for

3. Choose the articles that need to be returned

4. Indicate a return reason for each article

5. Get your return label by email (from the carrier)

6. Paste the label on your parcel

7. Bring your parcel to the nearest drop off point (all information is in the carrier email)

Please check you SPAM messages if you don't find the carrier email with your return label. You will be able to select your drop off point and track your order from the carrier’s website.

We would recommend that you make all your returns in a single shipment for ecological reasons.

N.B.: the return label has an expiry date and must be used within fourteen (14) days from the date of issue

Please ensure that all items returned are complete (manual, accessories, etc.), in their original condition, with their original packaging, and provide a copy of your invoice. Incomplete, used, damaged or sullied returned items will not be accepted.

POSTAL RETURNS

We undertake to fully refund all sums paid for your order, namely:

The item(s) you have returned,

The outgoing shipping costs for this item, under the terms of Article 5.1 above.

Please note: You shall be liable for any return costs we have paid (see completed and pre-paid return label above), and these will be deducted from your refund.

In other words, the refund will match the price of your item(s).

Refund amount = Price of returned item(s)

+ outgoing shipping costs paid by the consumer

- return shipping costs paid by LONGCHAMP

For orders delivered to a LONGCHAMP Store, the refunded amount will be the price of your item(s), as we would have already covered the outgoing shipping costs.

The refund will be sent to the payment method used for the initial transaction, as soon as possible and no later than fourteen (14) days following notification of your decision to withdraw.

We however reserved the right to defer the refund until we have received the item(s) in question, or until you have provided proof of shipping of this/these item(s) (the first of these dates shall be used). An email will be sent to you to confirm the refund.

Returns & Exchanges

RETURNS

EXCHANGES

REFUND