Shipping & Delivery
DELIVERY / COLLECTION FROM A BOUTIQUE
UPS delivers from Monday to Friday.
The items are insured by us until delivery.
You will be delivered to the address you indicated when you placed your order.
Attention, due to the annual closure of our workshops, production and delivery of personalised orders will take longer. If you wish to receive your item before July 31st, please place your order before July 18th.
From 25th to 31st of July
From 1st to 14th of August
From 15th to 21st of August
From 22nd to 26th of August
From 27th August
Click & Collect :
Longchamp also offers you the possibility to collect your online order at the Longchamp shop of your choice, free of charge.
During the purchase process, select "Click & Collect" and choose the shop where you would like to be delivered. We will send you an e-mail as soon as your order is ready in the shop.
You have a period of ten (10) calendar days to collect your package. This period starts from the receipt by you of the electronic message informing you that your parcel is available in the LONGCHAMP shop.
We invite you to go to the chosen Longchamp Boutique with an original valid ID and your order number.
If your order is collected by a third party, this person must carry an identity document in their name, as well as a copy of your identity document.
After this period of ten (10) calendar days, the collection of your parcel will no longer be possible: your order will be cancelled, and the sale will be terminated. You will then receive an e-mail informing you of the cancellation of your order and the possibility of renewing it. You will also be refunded the total amount of your order.
The transport costs are indicated in phase 3 "SUMMARY" of the order process. They depend on the delivery method chosen, and are determined as follows:
Standard home delivery UPS
The cost of home delivery is 5€*.
*excluding current special delivery offers
Express home delivery UPS
The cost of home delivery is 9€
Click & Collect
Delivery in one of our Longchamp boutiques is free of charge.
The delivery time depends on the delivery method chosen. Unless special delivery times are mentioned during holiday periods, you will be delivered within a maximum period of:
Standard home delivery UPS : 5 to 6 working days from order confirmation.*
Express home delivery UPS : 2 to 3 working days from order confirmation.*
Click & Collect: 3 hours or 5 to 6 working days (depending on available stocks in the shop) from order confirmation.*
An email will be sent to you to inform you of the availability of your items at the chosen shop.
*Please note that for personalised items, production time must be added. The time between order confirmation and receipt is approximately 2 to 3 weeks.