Returns & Exchanges

  • You have a period of thirty (30) calendar days of receiving your item(s) to exercise your right of withdrawal.

    Should your order contain several items delivered separately, this period begins from receipt of the final item.

    In all cases, please ensure that all items returned are complete (manual, accessories, etc.), in their original condition, with their original packaging, and provide a copy of your invoice. Incomplete, used, damaged or sullied returned items will not be accepted.

  • Only in our MALAYSIA Longchamp boutique. Department stores or retailers are not eligible for return and exchange

  • We will accept your returns by post or in one of your Longchamp stores.

    •Return in store :

    Please bring the purchased item(s), together with the receipt to the Longchamp Boutique at :

    -GARDENS : LOT G230-B&G230-C, GF, THE GARDENS MIDVALLEY CITY LINGKARAN SYED PUTRA KUALA LUMPUR | Tel: (+60)322820219 | Opening hours : 10am to 10pm daily
    -PAVILION : LOT 3, 50-00, LEVEL 3 168 JALAN BUKIT BINTANG KUALA LUMPUR | Tel : (+60)321419411 | Opening hours : 10am to 10pm daily
    -SURIA KLCC : LOT G03C-E GROUND FLOOR, SURIA KLCC KUALA LUMPUR CITY CENTRE KUALA LUMPUR | Tel : (+60)321711000 | Opening hours : 10am to 10pm daily

    Return items must be in original condition and packaging, original receipt and shipping documents are required to be returned together with the item

    •Return by post :

    Write to us at ecommerce@longchamp.com.my with your order number, collection address and preferred date for collection

    We will make the arrangements and email you the consignment label to attached on your return packaging