Returns & Exchanges

  • You have a period of thirty (30) calendar days of receiving your item(s) to exercise your right of withdrawal.

    Should your order contain several items delivered separately, this period begins from receipt of the final item.

    In all cases, please ensure that all items returned are complete (manual, accessories, etc.), in their original condition, with their original packaging, and provide a copy of your invoice. Incomplete, used, damaged or sullied returned items will not be accepted.

  • Only in our MALAYSIA Longchamp boutique. Department stores or retailers are not eligible for return and exchange

  • We will accept your returns by post or in one of your Longchamp stores.

    Return in store :

    Please bring the purchased item(s), together with the receipt to the Longchamp Boutique at :

    -GARDENS : LOT G230-B&G230-C, GF, THE GARDENS MIDVALLEY CITY LINGKARAN SYED PUTRA KUALA LUMPUR | Tel: (+60)322820219 | Opening hours : 10am to 10pm daily
    -PAVILION : LOT 3, 50-00, LEVEL 3 168 JALAN BUKIT BINTANG KUALA LUMPUR | Tel : (+60)321419411 | Opening hours : 10am to 10pm daily
    -SURIA KLCC : LOT G03C-E GROUND FLOOR, SURIA KLCC KUALA LUMPUR CITY CENTRE KUALA LUMPUR | Tel : (+60)321711000 | Opening hours : 10am to 10pm daily

    Return items must be in original condition and packaging, original receipt and shipping documents are required to be returned together with the item

    Return by post :

    Write to us at ecommerce@longchamp.com.my with your order number, collection address and preferred date for collection

    We will make the arrangements and email you the consignment label to attached on your return packaging

  • Upon assessment and confirmation, the full retail value will be refunded no later than fourteen (14) working days, excluding any shipping fees to the payment method used for the initial transaction.

  • Personalized item(s) and previous collection item(s) cannot be returned nor exchanged

    Spring summer collection : From January to early July

    Autumn winter collection : July to early January

  • You may exchange your item(s) according to the following terms:

    -      The item that you wish to receive in exchange is of a higher value. You must pay the difference between the value of this item and the value of the ordered item.

    -      The item that you wish to receive in exchange is of a lower value.

    Difference of over RM 500: Credit note valid for one year only in LONGCHAMP Stores within the same country.

    Difference of under RM 500 : Difference will be refunded to the payment card.

  • Contact Longchamp Customer Service within 10 days of the delivery date Contact : +60 12 976 2195 Monday to Friday  (except public holidays), from 10:00am to 7:00pm, or email ecommerce@longchamp.com.my