Returns & Exchanges

  • Your satisfaction is our priority. We will gladly accept your returns by post or in one of your Longchamp stores*.

    You have a period of thirty (30) calendar days of receiving your item(s) to exercise your right of withdrawal.

    Should your order contain several items delivered separately, this period begins from receipt of the final item.

    In all cases, please ensure that all items returned are complete (manual, accessories, etc.), in their original condition, with their original packaging, and provide a copy of your invoice. Incomplete, used, damaged or sullied returned items will not be accepted.

    * Items from previous collections and My Pliage can not be returned or exchanged.

    RETURNS IN BOUTIQUE

    Find the nearest boutique to return your item(s):

    Find a store

    Please bring the purchased item(s), together with the receipt to the Longchamp Boutique at Gardens, Mid Valley. Return items must be in original condition and packaging, original receipt and shipping documents are required to be returned together with the item, within 30 days of receiving your order. ​ Personalized items and Previous Collections items are not applicable for returns. ​ Upon assessment and confirmation, the full retail value will refunded within 14 working days, excluding any shipping fees associated with the order. ​

    PROVISIONS WHICH APPLY FOR STORE RETURNS

    We offer free returns as long as your return request was made within thirty (30) days of receiving your order.

    We undertake to fully refund you the value of the returned item(s), excluding any shipping fees associated with the order.

    As a result, we will not refund the original shipping fees you paid at purchase to have the item(s) shipped to you, or the cost of any packaging you provide to send the items back to us.

    The refund will be sent to the payment method used for the initial transaction, as soon as possible and no later than fourteen (14) days following notification of your decision to withdraw.

    We however reserved the right to defer the refund until we have received the item(s) in question, or until you have provided proof of shipping of this/these item(s) (the first of these date shall be used).

    POSTAL RETURNS

    The purchased item(s) can be delivered to the Longchamp Boutique at Gardens Mid Valley at your preferred arrangement, together with the receipt. ​ Or if you prefer, we can arrange the collection at a minimal fee of MYR10, which will deducted from the refund amount. ​

    Do drop us an email at ecommerce@longchamp.com.my with your order number, collection address, preferred date for collection, we will make the arrangements and email you the consigment label for printing and attaching on the return packaging. ​ ​

    Longchamp Gardens Boutique​

    Lot G230-B&G230-C, GF, The Gardens Mid Valley City, Lingkaran Syed Putra, KUALA LUMPUR, MALAYSIA​

    Contact : +60 12-9762195​

    Operating hours : 10am to 10pm daily​ ​

    Return items must be in original condition and packaging, original receipt and shipping documents are required to be returned together with the item, within 30 days of receiving your order. ​

    Personalized items and Previous Collections items are not applicable for returns. ​ Upon assessment and confirmation, the full retail value will refunded within 14 working days, excluding any shipping fees associated with the order. ​

    PROVISIONS WHICH APPLY FOR POSTAL RETURNS

    We offer free returns as long as your return request was made within thirty (30) days of receiving your order.

    We undertake to fully refund you the value of the returned item(s), excluding any shipping fees associated with the order.

    As a result, we will not refund the original shipping fees you paid at purchase to have the item(s) shipped to you, or the cost of any packaging you provide to send the items back to us.

    The refund will be sent to the payment method used for the initial transaction, as soon as possible and no later than fourteen (14) days following notification of your decision to withdraw.

    We however reserved the right to defer the refund until we have received the item(s) in question, or until you have provided proof of shipping of this/these item(s) (the first of these date shall be used).

  • 1. PERSONALISED ITEMS

    Given their unique and personal nature, personalised items cannot be exchanged. Despite all our efforts, we cannot guarantee your screen accurately portrays the colours of our products.

    2. COLLECTION ITEMS

    Items may be exchanged in any LONGCHAMP Stores located in Malaysia. You may not return items to the department stores, Outlet Stores, multibrand distributors, or Airport and Duty Free Stores.

    3. PREVIOUS COLLECTIONS ITEMS

    Items from our Previous Collections cannot be exchanged in boutique or by shipping.

    Please do not forget to bring your receipt, as a return can only be made if your receipt / invoice is provided.

    No time limits apply to items from the current season's collection (Spring/Summer collection from January to the start of July, and Autumn/Winter collection from July to the beginning of January).

    You may exchange your item(s) according to the following terms:

    - The item that you wish to receive in exchange is of a higher value

    - The item that you wish to receive in exchange is of a lower value You must pay the difference between the value of this item and the value of the ordered item.

    Difference of over RM 500: Credit note valid for one year only in LONGCHAMP Stores and Outlet Stores within the same country.

    Difference of under RM 500: Difference will be refunded to the payment card.

    The returned items must be complete (manual, accessories, etc.), in their original condition and with their original packaging, as well as a copy of the invoice. Any item returned incomplete, used, damaged or sullied may not be exchanged or returned.

  • PROVISIONS WHICH APPLY FOR POSTAL AND BOUTIQUE RETURNS

    We offer free returns as long as your return request was made within thirty (30) days of receiving your order.

    We undertake to fully refund you the value of the returned item(s), excluding any shipping fees associated with the order.

    As a result, we will not refund the original shipping fees you paid at purchase to have the item(s) shipped to you, or the cost of any packaging you provide to send the items back to us.

    The refund will be sent to the payment method used for the initial transaction, as soon as possible and no later than fourteen (14) days following notification of your decision to withdraw.

    We however reserved the right to defer the refund until we have received the item(s) in question, or until you have provided proof of shipping of this/these item(s) (the first of these date shall be used).