Shipping & Delivery

  • DELIVERY – FEE

    Collection items

    Home Delivery

    Free

    Click & Collect

    Free

    Personalised items

    Home Delivery

    Free

    Click & Collect

    Free

     

    You will be informed of any shipping costs or customs duties during the order process, prior to confirmation.

     

    DELIVERY TIMES

    The delivery time is shown during the order process, prior to confirmation. Unless any specific time frames are provided for holiday periods, you will receive your delivery within a maximum of:

    Collection items

    Home Delivery

    3-5 working days after the order has been placed.

    Click & Collect

    3-4 working days after the order has been placed.

    Personalised items

    Home Delivery

    6-8 weeks after the order has been placed

    Click & Collect

    6-8 weeks after the order has been placed

     

    If you have received the shipping confirmation e-mail, but you have not received your order within the time frame provided:

     

    Collection items:

    You can contact the courier using the details below:

    SF Express: https://www.sf-express.com/hk/tc/dynamic_function/waybill/ (Track & Trace) or by phone on (852) 2730 0273 (not premium rate), Monday-Friday 8am to 8pm, and Saturday AND Public Holiday from 8am to 8pm.

    For any queries, you can contact us at the e-mail address shown in the table at the top of these General Terms and Conditions.

    Personalised items:

    If you have not received your delivery within the time frame provided, you can contact us by e-mail. We will help you to track the order status as soon as possible.

  • In an effort to reduce its carbon footprint, LONGCHAMP uses “standard” packaging when dispatching orders. From the manufacturing stages, Longchamp favours packaging with low environmental impact and minimal packaging waste. The standard packaging ensures the quality of the item it is protecting, while also being part of an eco-friendly initiative. Our delivery packaging is made from recycled paper or cardboard.

  • Gift wrapping celebrates the art of gift giving. Our gift packaging brings together LONGCHAMP’s traditional Heritage Green with Light Green, which embodies the brand's energy and creativity. Our gift packaging qualifies for the FSC (Forest Stewardship Council) ecolabel. This guarantees the sustainable management of forests, the well-being of forestry workers, the conservation of biodiversity and the preserving of the rights of indigenous people.