Allow 6-8 weeks for your personalized piece to be crafted
Free shipping.
NEED HELP ?
Our Customer Service team is happy to help you from Monday to Friday (except public holidays) from 9 am to 7 pm
1. Phone number : +852 3185 2148
2. Email address
The delivery time from order confirmation to receipt is approximately 6 to 8 weeks.
Personalised items cannot be returned or exchanged.
OUR STANDARD PACKAGING
Opt for packaging with low environmental impact and minimal packaging waste. The packaging is made from recycled materials.
OUR GIFT PACKAGING
- The gift packaging brings together LONGCHAMP’s traditional Heritage Green with Light Green, which embodies the brand's energy and creativity.
- Personalise your gift with a message.
- This packaging is FSC® certified.
Your credit card details are safe with us.
All the information is protected using Secure Sockets Layer (SSL) technology.
Your billing address must be identical to the one on your credit card statement.
In our boutique :
- Free returns within 30 days *
- Free exchanges within 30 days*
*personalized items are FINAL SALE and cannot be returned nor exchanged
Frequently asked questions
Can I return/exchange my order everywhere ?
How can I return my order ?
When will I receive my refund?
Do all the products can be returned/exchanged?
