Shipping & Delivery

  • DELIVERY / COLLECTION FROM A BOUTIQUE

    Home delivery:

    UPS delivers from Monday to Friday.

    The items are insured by us until delivery.

    You will be delivered to the address you indicated when you placed your order.

     

    Collection point:

    UPS delivers from Monday to Friday.

    The items are insured by us until delivery.

    Your order will be delivered to your chosen drop off point, selected when placing your order.

     

    Delivery to Store:

    Longchamp also offers you the possibility to collect your online order at the Longchamp shop of your choice, free of charge.

    During the purchase process, select "Delivery to Store" and choose the shop where you would like to be delivered. We will send you an e-mail as soon as your order is ready in the shop.

    You have a period of ten (10) calendar days to collect your package. This period starts from the receipt by you of the electronic message informing you that your parcel is available in the LONGCHAMP shop.

    We invite you to go to the chosen Longchamp Boutique with an original valid ID and your order number.

    If your order is collected by a third party, this person must carry an identity document in their name, as well as a copy of your identity document.

    After this period of ten (10) calendar days, the collection of your parcel will no longer be possible: your order will be cancelled, and the sale will be terminated. You will then receive an e-mail informing you of the cancellation of your order and the possibility of renewing it. You will also be refunded the total amount of your order.

     

    TRANSPORT COSTS

    The transport costs are indicated in phase 3 "SUMMARY" of the order process. They depend on the delivery method chosen, and are determined as follows:

     

    Country of delivery

    Means of delivery

    Fee

    Mainland France, including Corsica

    Chronopost

    €6

    Drop off point

    € 4.90

    Delivery to Store

    Free of charge

    Belgium, Luxembourg, the Netherlands, Germany, Ireland, Spain, Italy, Portugal

    UPS standard

    UPS express

    €5

    €9

    Delivery to Store

    Free of charge

    Austria

    UPS standard

    €5
    Delivery to Store Free of charge

    Switzerland

    UPS standard

    UPS express

    6 CHF

    12 CHF

    Delivery to Store

    Free of charge

    Great Britain

    UPS Collection Point

    UPS standard

    UPS express

    £3.5

    £5

    £10

    Delivery to Store

    Free of charge

    Sweden

    UPS standard

    95 SEK

    Danemark

    UPS standard

    70 DKK

     

     

    DELAY

    The delivery time depends on the delivery method chosen. Unless special delivery times are mentioned during holiday periods, you will be delivered within a maximum period of:

    Standard home delivery UPS : 4 to 5 working days from order confirmation.*

    Express home delivery UPS : 2 to 3 working days from order confirmation.*

    Collection point: 4 to 5 working days from order confirmation.* An email from UPS will be sent to you to confirm the shipment and track your order.

    Delivery to Store: 3 hours or 5 to 6 working days (depending on available stocks in the shop) from order confirmation.* 

    An email will be sent to you to inform you of the availability of your items at the chosen shop.

     

    *Please note that for personalised items, production time must be added. The time between order confirmation and receipt is approximately 2 to 3 weeks.

  • In an effort to reduce its carbon footprint, LONGCHAMP uses “standard” packaging when dispatching orders. From the manufacturing stages, Longchamp favours packaging with low environmental impact and minimal packaging waste. The standard packaging ensures the quality of the item it is protecting, while also being part of an eco-friendly initiative. Our delivery packaging is made from recycled paper or cardboard.

  • Gift wrapping celebrates the art of gift giving. Our gift packaging brings together LONGCHAMP’s traditional Heritage Green with Light Green, which embodies the brand's energy and creativity. Our gift packaging qualifies for the FSC (Forest Stewardship Council) ecolabel. This guarantees the sustainable management of forests, the well-being of forestry workers, the conservation of biodiversity and the preserving of the rights of indigenous people.