Returns & Exchanges

  • Your satisfaction is our priority. We will gladly accept your returns by post* or in one of your Longchamp stores**. You have a period of thirty (30) calendar days from receipt of your item(s) to exercise your right of withdrawal (in the case of an order for several items delivered separately, this period runs from receipt of the last item). In all cases, please make sure that you return your item(s) complete with instructions, accessories, etc., in its original condition, with the packaging and a copy of your invoice. Items returned incomplete, damaged or soiled will not be accepted.

    *Items from previous collections can only be returned by post.

    **Due to the unique and personalised nature of My Pliage items, they cannot be returned.

     

    RETURNS IN BOUTIQUE

    Find the nearest boutique to return your item(s):

    Find a store

    For deliveries in England, please return your item(s) within 30 days of receiving your order to the Longchamp Store of your choice in England. You may not return items to department stores, Outlet Stores or Airport Stores.

     

    POSTAL RETURNS

    Please go to our website, click on 'Contact' and complete the 'Returns & Exchanges' form within thirty (30) days of receiving your order.

    You may also send us the withdrawal form attached to these General Terms and Conditions of Sale, or any other unambiguous declaration that states your request to withdraw your order, before the end of the period stated above.

    - By e-mail at customerservice@longchamp.com or

    - By post: LGP E-SHOPPING - RUE GUSTAVE EIFFEL - ZI D'ETRICHE - 49500 SEGRE- France.

    Once your return request has been confirmed, we will send you a return reference number and online link to finalise your return(s) directly with ColiBack.

    You then have fourteen (14) days following your decision to withdraw, to return the item(s) with one of our ColiBack shipping partners using the completed, pre-paid return label printed from its website.

    Please note: The return label is dated and must be used within fourteen (14) days of issue.