Find answers to the most Frequently Asked Questions here.
You may also contact our Customer Service by completing our contact form.
The delivery time from order confirmation to receipt is approximately 2 to 3 weeks.
Personalised items cannot be returned or exchanged.
OUR STANDARD PACKAGING
Opt for packaging with low environmental impact and minimal packaging waste. The packaging is made from recycled materials.
OUR GIFT PACKAGING
- The gift packaging brings together LONGCHAMP’s traditional Heritage Green with Light Green, which embodies the brand's energy and creativity.
- Personalise your gift with a message.
- This packaging is FSC® certified.
- Free returns within 30 days except My Pliage.
- Free exchanges in Longchamp Boutique.
Product manufactured by SAS LONGCHAMP. In case of an accident or safety issue, you can contact us via the contact form or report any issue to the following postal address: SAS LONGCHAMP – 43 rue Vineuse – 75116 PARIS
