Ordering

  • Orders per customer are limited to a total maximum amount of seventy-five thousand (75,000) DKK Incl. of Tax (excluding any shipping costs or customs duties). Please note that the order may not contain more than:

    - Three (3) identical items (identical model, material and colour); and/or
    - Ten (10) items in total.

    In addition, each customer shall be limited to twenty (20) items over each period of twelve (12) consecutive months, regardless of their credentials.


    Orders must be placed in accordance with the following process:

    - Selection of item(s):
    For collection items: Select colour;

    For personalised items: Select the design and then follow the steps to personalise;
    - Gift option and add a personal message;
    - Select delivery type and billing address;
    - Bank details;
    - Accept General Terms and Conditions of Sale;
    - Confirm order by clicking/pressing the 'PAYMENT' button.

    The contents of your basket are visible at each order confirmation stage.

    Once the order has been placed, you will receive a printable order confirmation e-mail which serves as your purchase order. This e-mail will include:

    - These General Terms and Conditions of Sale,
    - Contact details for our Online Customer Service department,
    - Information on the right of withdrawal,
    - The withdrawal form (attached to the General Terms and Conditions of Sale),
    - The Returns/Exchanges Policy.

    You will receive a shipping confirmation e-mail when your order is dispatched.

    Your invoice can be accessed from your customer account.


    Please Note

    For My Pliage order, you have twenty four (24) hours since you place your order to cancel it. In order to do so, please contact us by e-mail at the address shown in the table on page 2 of these General Terms and Conditions.
    We reserve the right to reject any unusual orders or orders placed in bad faith, or on any other legitimate grounds.

     

     

    MODIFICATION OF MY ORDER

     

    Once your order has been placed, you will not be able to modify it. You will have to cancel it completely and place a new order. You have 5 hours to cancel your order.

    If you wish to change your delivery address, you can do so via the carrier's website. You will receive a shipping email with the necessary information to track your shipment. 

     

     

    CANCEL MY ORDER

     

    If you wish to cancel your order, you have 5 hours to do so. Please contact our Customer Service at customerservice@longchamp.com

    For My Pliage personalised items, you have 24 hours from the time you place your order to cancel it. To do so, please contact us by email at the following address: customerservice@longchamp.com

    We reserve the right not to honor an abnormal order or one placed in bad faith, as well as for any other legitimate reason.

     

     

    GIFT WRAPPING


    You have the possibility to add a gift wrapping and a personalised message at the time of the validation of your order.

     

     

    RESPONSIBILITY

     

    We are not responsible for the possible difference in colour "screen/reality", for the wording of the personal message accompanying your gift and its possible consequences, for the choice of personalisation of the personalised item which would not be appropriate, even if it is a gift.

    Furthermore, we shall not be considered responsible or liable for any delay or non-performance resulting from the occurrence of a case of force majeure.

    Finally, we draw your attention to the fact that we cannot be held responsible for an order placed by a minor, whether or not the parents have authorised this order.