- How can I check my order status?
To check your order status, please click on Account and then Login located in the upper right-hand corner. You will then need to click on Track Orders where you will need to enter your order number, email address and billing zip code. You may also contact Customer Service to check your order status.
- How do I know Longchamp received my online order?
A confirmation email will be sent automatically once the order has been received. In the email, you will find your order number and additional order details. If you did not receive your order confirmation email within 24hrs, please feel free to call Customer Service Toll Free at (888) 828-8081 Monday through Sunday between 9 am to 5 pm EST to confirm that we have received your order.
You will also receive a shipment confirmation email when the item is dispatched from our facility, it will contain the tracking number of your package and carrier information. Please allow up to 1-2 business days to ship out Standard orders and 4-5 weeks to ship out personalized orders.
*My Pliage personalized bags may be subject to an extended delay. The current wait time will be provided during checkout and in the order confirmation email.
- How do I cancel or change my online order?
Personalized items: Longchamp can accept order cancellations within 24 hours from the time your order was placed. Personalized items will begin production after a 24 hour grace period, therefore, you have no right to withdraw or cancel your order after this time. Personalized items cannot be modified.
Standard Items: If you wish to modify or cancel your standard order, please e-mail or call Customer Service Toll Free at (888) 828-8081 Monday-Sunday between 9 am-5 pm EST. Once an order has been submitted we cannot guarantee the order can be modified or canceled especially if the parcel has left our premises. In the event that we cannot modify or cancel your order, please refer to the Return & Exchange Document included with your package.
- What are the shipping costs and delivery lead time of my online order?
My Pliage personalized bags are created at our workshop in France and take approximately 4-5 weeks to be delivered. Orders can only be expedited once they are received in our facility, we cannot expedite an order while it is in production in France.
Shipping & Delivery
|Shipping Options||Cost||Delivery Time|
|Ground (Order before 12 pm EST)||Free||5-7 Business days|
|Express (Order before 12 pm EST)||$22 CAD||2-3 Business days|
Due to COVID-19, there will be shipping delays to any destination until further notice.
Orders placed Monday through Friday before NOON EST will be shipped out the same day (excluding holidays) and if placed after this deadline will ship out the following business day. Orders placed on Friday after NOON EST will ship out on the following Monday.
For security reasons, purchases over $1,000 CAD will require a signature from the recipient when delivered. If you wish to add signature required to an order under $1,000 CAD, please contact our online customer service team.
- Can longchamp.com deliver to a P.O. Box or APO/FPO address?
Longchamp.com/ca/en ships via UPS. Unfortunately, at this time we do not ship to a P.O Box/ APO or FPO address.
- Does Longchamp.com deliver over the weekend?
Longchamp.com can deliver packages on Saturdays for an extra cost depending on the item being shipped and the State to where the package is going to. You must contact our Customer Service department at (888) 828-8081 after you place your online order so that we can arrange this service. Unfortunately, we do not provide shipping on Sundays.
- Does Longchamp.com deliver outside Canada?
Online orders from this section of the website may be made by residents of Canada for deliveries within Canada. If you would like to ship internationally you must select from the countries listed.
- How can I retrieve my password?
Please go to the login section of our site and click on the Forgot Password link. Enter the email address that you used to create your account and click on the Reset My Password icon. You will then need to answer the security question to generate the reset link. An email with a temporary password will then allow you to change your personal password under My Account.
- What forms of payments are accepted at longchamp.com?
We accept Visa, MasterCard, American Express, Discover/Diners, and JCB. For credit card verification, you must enter your billing address exactly as it appears on your credit card statement.
- Does Longchamp.com charge sales tax?
Yes, Provincial Sales taxes will be determined by the ship to Province. You will NOT incur additional fees upon receiving your online order.
- When will my card be charged for my online purchase?
Personalized items: We will charge your credit/debit card 24 hours after your order is submitted. After this grace period, your order is officially in production and cannot be modified or canceled.
Standard items: We will only charge your credit/debit card when your order is dispatched from our facility. Prior to this you may see an authorization on your card; these funds are kept in pending status until your order is shipped. If you have created multiple orders or attempts online there is a chance that you created additional authorizations. Any pending authorization will be reversed within 3-5 business days depending on the processing time of the bank.
- Where can I buy Longchamp products?
Longchamp products are available for purchase online, at Longchamp boutiques, select department stores, and luxury multi-brand leather goods stores. To find your nearest retail store, please visit the Store Locator.
- Where does the Longchamp leather come from?
Our leather comes mainly from France, Italy, and Uruguay. The process of choosing leather is very selective and we strive to use the greatest quality materials. Our treating modes and sorting criteria are exclusive to Longchamp and our tanneries strictly respect environmental regulations.
- What are Longchamp’s authorized online retailers?
Longchamp operates one e-commerce site: www.Longchamp.com. The site address will vary slightly when the country is selected, i.e. us.Longchamp.com or fr.Longchamp.com. We do not have an outlet website nor do we recommend shopping at outlet or auction sites.
The following are authorized third-party companies that sell Longchamp online. We guarantee the authenticity of all items purchased from any of these sites:
- What should I do if I accidentally purchased a counterfeit good and want to report a website?
To report counterfeit websites, please email firstname.lastname@example.org. Please include location name and address (retail, website, street vendor) and types or styles of products being sold.