Returns & Exchanges

  • You have a period of thirty (30) calendar days of receiving your item(s) to exercise your right of withdrawal.

    Should your order contain several items delivered separately, this period begins from receipt of the final item.

    In all cases, please ensure that all items returned are complete (manual, accessories, etc.), in their original condition, with their original packaging, and provide a copy of your invoice. Incomplete, used, damaged or sullied returned items will not be accepted.

  • Only in our Longchamp boutiques. Department stores or retailers are not eligible for return and exchange

  • We will accept your returns by post or in one of your Longchamp stores. 

    Return in store : 
    Please bring the purchased item(s), together with the receipt to the Longchamp Boutique at : 
    - Sydney QVB
    - Melbourne Collins St
    - Melbourne Chadstone
    - Brisbane
    Return items must be in original condition and packaging, original receipt and shipping documents are required to be returned together with the item

    Return by post : 
    Write us at with your order number, collection address and preferred date for collection 
    We will make the arrangements and email you the consignment label to attached on your return packaging 


  • Return are free of charge whether they are made in store or by post. 

  • Upon assessment and confirmation, the full retail value will be refunded no later than fourteen (14) working days, excluding any shipping fees to the payment method used for the initial transaction.

  • Personalised item(s) cannot be returned nor exchanged.

  • You may exchange your item(s) according to the following terms:
    - The item that you wish to receive in exchange is of a higher value. You must pay the difference between the value of this item and the value of the ordered item.
    - The item that you wish to receive in exchange is of a lower value 
    Difference of over $160: Credit note valid for one year only in LONGCHAMP Stores within the same country.
    Difference of under $160: Difference will be refunded to the payment card.

  • Contact Longchamp Customer Service within 10 days of the delivery date at 1800 845 145 Monday to Friday  (except public holidays), from 1:00pm to 10:00pm, or