Order Online

  • Need help placing an order online or by phone? Our Customer Service team is available Monday - Friday from 1pm - 10pm AEST. Please call 1800 845 145 or email customerservice@longchamp.com.au.

    All orders are limited per person and per 30 calendar days:

    - 5 personalized items

    - 5 collection items

     

    Please note:

    For personalized items, you have 24 hours since the order was placed to make any changes relating to its features (colors, choice of metal buckles, etc.), as long as these modifications do not lead to any changes in the price. To do this, please contact Customer Service at: customerservice@longchamp.com.au.

     

    In order to prevent payment card fraud through online payments, we verify the credentials of the information that you provide when placing your order. We also verify that the payment card address matches the billing address. We also reserve the right to request additional information or documents (photocopy of ID, proof of address etc.) in order to confirm your purchase and dispatch your parcel. Such requests will be made by e-mail or phone, in the following cases:

    • - For an order with a delivery address which does not match the billing address;
    • - For new customers;
    • - For orders two hundred (200) dollars or more. 

    *We reserve the right not to honor an abnormal order for any other legitimate reasons.