Guarantee

Legal guarantees

The items ordered are covered by a legal guarantee of compliance and by a guarantee against hidden defects, in accordance with the legal provisions in force (articles L. 211-1 to L. 212-1 of the Consumer Regulations - articles 1641 to 1649 of the Civil Code).

You have a period of 2 years in which to invoke the above guarantees by contacting Longchamp's After-sales Service. This period runs from the delivery of the items for the legal obligation of compliance (articles L. 211-12 of the Consumer code) and from the discovery of the defect for the hidden defects guarantee (article 1648 of the Civil Code).


LONGCHAMP guarantee

The items on sale comply with the French regulations in force. They benefit from Longchamp expertise and quality.
They are thus guaranteed against any manufacturing faults. If such a fault occurs, Longchamp will repair your purchase free of charge, or exchange it. Exchanged items will not be returned.
The Longchamp guarantee does not cover normal wear and tear, accidental damage or damage caused by the use of a solvent or by the abnormal use of the item.
Damage caused during air transport should be reported immediately to the airline concerned, which will take responsibility for the claim.


LONGCHAMP After-sales Service Policy

Longchamp After-sales Service is responsible for repairs covered by Legal Guarantees, the Longchamp guarantee and for any wear-and-tear repairs to your items.

You can send or bring in your repair to any of our Longchamp boutique's.
For articles purchased on our webiste www.longchamp.com, we ask you to first contact the E-Shopping Customer service:                                    
 -United States: help-usa@eshopping.longchamp.com
- Outside of U.S: custombags@eshopping.longchamp.com
Your article will be sent to our workshop for an appropriate decision.

*In the case of articles that are found to be defected (manufacturing defects observed and validated by our workshops):
- Repair of your article is free of charge
- Replacement with a new article of equivalent value (if repair is impossibe)
- Issue of a credit in an amount that will depend on the age and condition of the article (if replacement or repair is impossible)
 Attention, exchnaged or reimbursed articles cannot be returned
* In the case of articles that are found not to be defective (used articles requiring repairs):
- Repair of your article may require a charge
- The price charged for repairs is available at Longchamp boutiques.
Attention, items that show extreme mis-use may not be repaired and will be returned.