RETURNS & EXCHANGES
> Return Policy
If you are not satisfied with your purchase for any reason, let us know and we will take care of you.
To refund any new and unused merchandise purchased from Longchamp E-Store, please return items within 15 days of receiving the merchandise.
However all sales are final. Sales items can not be refunded or returned.
There are 2 methods to make an online return:
1. UPS Return Label - Longchamp is pleased to offer a more convenient way to return merchandise - with a pre-paid, pre-addressed return label sent with your order. No postage required - the cost of return shipping is 5.95 and will be deducted from your refund. No waiting in line - easy drop-off at any UPS mail location.
To use your UPS Return Label complete the 4 steps below:
a. Complete and enclose the Return & Exchange document with your return merchandise.
b. Package the return securely and use, if possible, the original package.
c. Affix the return label to your package. Cover or remove original shipping label.
d. Drop your package in any UPS drop off location.
2. Alternately, use your own trackable and insured shipping method and mail to:
LONGHAMP E-STORE
132 Spring Street
New York,NY 10012
Attention: Returns Department
Order # ___________.
Nb: the cost of return shipping must be prepaid at the point of return.
Please follow the 4 steps below:
a. Complete and enclose the Return & Exchange document with your return merchandise.
b. Package the return securely and use, if possible, the original package.
c. Affix your return label to your package. Cover or remove original shipping label.
d. Send your package.
Please note:
- Your credit card will be credited for the price of the item; as well as any applicable taxes, once the item has been received and processed. Shipping charges are not refundable.
- Your refund will be credited back to the original method of payment. Please allow approximately two to three weeks for the processing of your return. Your issuing bank may take an additional billing cycle to apply the credit to your card.
- Purchases may not be returned at any Longchamp boutique, Department Stores or other retailers.
- Price adjustments on previous purchases are not permitted.
- Longchamp is not responsible for customer returns that are not received.
If you have any additional questions, please contact us at customerservice@longchampestore.com or(888) 828-8081 from 9 AM to 5 PM EST, Monday to Saturday.
> Exchange Policy
Exchanges will be allowed if the unused item(s) still appear on the website at the time you decide to make an exchange or if it is in our current catalogue.
Please follow the 3 steps below:
a. Complete the Return & Exchange document
b. Bring your new and unused item(s) in original product package.
c. Go to any Longchamp boutique listed below:
If you have any additional questions, please contact us at customerservice@longchampestore.com or(888) 828-8081 from 9 AM to 5 PM EST, Monday to Saturday.
PRICING POLICY
Most products displayed on the website are available in select Longchamp stores in the United States while supplies last.
In some cases, merchandise displayed for sale on the website may not be available in the Longchamp stores.
The Longchamp stores may also have different prices or promotional events at different times.
The prices displayed on the Site are quoted in U.S. Dollars and are valid and effective only in the United States and Canada.
LONGCHAMP PRIVACY
At Longchamp.com, our utmost priority is ensuring that your personal and payment information is secure and your privacy is respected. Below is a description of how we maintain online security and respect your privacy.
> Online Security
Whenever you provide any order information, we use SSL technology to make sure that it is "encrypted," or, scrambled so that no one else can read it while it is being transmitted over the Internet. If you become a member of Longchamp.com, all information (such as your name, address, and email address) is safely stored behind a firewall. We store this type of information so that you do not have to reenter it each time you make a purchase or log in to use a Your Account feature, such as the wish list.
> Online Privacy
This Privacy Policy Statement sets forth the privacy policy pertaining to Longchamp.com (the "Site"). By using the Site, you are agreeing to the terms set forth in this Privacy Policy Statement. For other terms and conditions that apply to your use of the Site, please review our Legal notice.
For purposes of this Privacy Policy Statement, "Personal Information" means any information by which you can be personally identified, and includes your name, your address, your telephone number, your e-mail address and the like. Longchamp collects Personal Information only when you voluntarily submit such Personal Information to us, such as when placing a product order through the Site, when becoming a member of Longchamp.com, when entering a contest, and so on.
Longchamp does not collect personally identifiable information from any person under the age of thirteen, and if you are under thirteen, please give us parental contact information or exit this site.
For each visitor to the Site, our web servers automatically recognize information regarding the visitor's domain name (or that of the visitor's access provider) and e-mail address. Regardless of the purpose for which it is submitted, it is Longchamp's policy to maintain all Personal Information as confidential, and to use such Personal Information for the following purposes:
- for the specific purpose for which it was volunteered (for example, to purchase product, to comment on our products or Site etc.);
- to improve the content, appearance and utility of the Site
- to track our visitors' use of the Site for internal market research or other business purposes; and to notify our visitors of updates to the Site.
It is Longchamp's policy to keep Personal Information only for so long as needed for such purposes. At any time, you may obtain a summary of the Personal Information on record with Longchamp which has been collected about you via this Site. Except for Personal Information we need to complete your purchase of products, you may request at any time that Longchamp dispose of any or all Personal Information about you. In addition, at any time you may request that Longchamp correct any such Personal Information; or that such Personal Information be removed from Longchamp's marketing databases.
To make any request described above,send an e-mail to customerservice@longchampestore.com
Longchamp reserves the right, at its discretion, to change, modify, add, or remove portions of this Privacy Policy Statement at any time. You should check this page periodically for changes. Your continued use of this Site following the posting of changes to this Privacy Policy Statement will mean that you accept those changes.
> Technical Matters
1. Cookies
A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID) that is used to track the pages of the sites you've visited.
We use cookies but do not store personally identifiable information in your cookie. We use cookies in order to improve your shopping experience. This information helps us serve you better by improving our site design, as well as our products and services.
2. Web Browsers
Longchamp E-store is best viewed with Internet Explorer, Firefox and Safari.
3. Plug-Ins
A few plug-ins will enhance your shopping experience at Longchamp.com:
- Flash: to view the homepage animation and many of our features.
- Adobe Acrobat Reader: to download certain forms.
4. Monitor Settings
Longchamp E-store looks best at a monitor resolution setting of 1024 x 768pixels.
We try our best to display the colors of our products as accurately as possible.
To enhance your shopping experience, you should set your monitor to display the maximum number of colors possible. To do this, right-mouse click on your desktop and select Properties then Settings. Under Color Quality, choose the highest possible setting allowed by your computer (most likely 32 bits).
nb: Longchamp E-store cannot be held responsible for the possible "screen/reality"variations in color.
LONGCHAMP WARRANTY
Longchamp products are designed and produced with the greatest of care. As such, they are guaranteed against all product defects. However, should such a defect occur, Longchamp commits to repairing your purchase, replacing it, or issuing a store credit. (Please note, it may be a partial credit, depending onthe age of your item.) In case of a credit, your damaged item will not be returned to you.
The Longchamp warranty does not, of course, cover every day wear nor does it cover accidental damage, or damage resulting from the application of a solvent or by the abnormal use of a product. Damage caused during air transport should be reported immediately to the relevant airline company that will take responsibility for the damage.
If possible, contact the store where the product was purchased. Or look for another retail store close to you. If you or a third party is responsible for the damage, you will be given a quote for repairs.
