How to contact the Longchamp E-store Customer Service?

- By e-mail: customerservice@longchampestore.com

- By phone: (888) 828-8081.
We are happy to welcome you from 9 AM to 5 PM EST,  Monday to Saturday.

- By mail:              
Longchamp E-store
132 Spring Street
New York, NY  10012

Where does Longchamp E-store ship?

Currently, Longchamp E-Store ships strictly to the contiguous 48 states only, except PO Boxes or military APO/FPO addresses.

In order to make purchases, you must have both a shipping address and credit card billing address within the United States.

In addition, the issuing bank must be based in the United States.

Can I order from Longchamp E-store outside of the United States?

Longchamp E-Store is not currently accepting orders with billing or shipping addresses outside of the United States.

Please check our online Store Locator for retail locations in countries throughout the world. 
    

What can I use as a form of payment?

Longchamp E-Store only accepts the following credit cards:

- Visa
- MasterCard
- American Express
- Discover
- Diners Club

When will my credit card be charged?

Your credit card will not be charged until your order is shipped.

When you enter your credit card information and click "Continue" on the final review page, we'll give you an order confirmation number.

You will also receive an e-mail confirming that your order has been received within approximately 24 hours.

We will send you another e-mail to notify you when your order has been shipped and we've charged your credit card.

How to receive my password reminder?

If you are attempting to log into Longchamp E-store and cannot remember your password, click on "Forgot your password?"at the bottom of the Sign In screen. Within moments, you will receive an email providing you with the password hint that you entered when you registered.

If you are still unable to remember your password based on your password hint, you may contact Customer service to have a new, confidential password sent to you.

What guarantee is there regarding confidentiality and security?

Your purchases are carried out in a fully secured environment, the bank details that you submit via the site are confidential and transferred to a registered banking establishment within a secured environment (SSL protocol). Credit card numbers are not kept on our site but on the secured site of a banking establishment. Your personal details are at no time subject to sale, commercialization or rental to third parties. And you have the right to access,modify, rectify and oppose any information concerning yourself.

How can I go about ordering products for use as business gifts?

If you wish to order more than 5 products, pleasec ontact our Corporate gifts form .