Longchamp products are designed and produced with the greatest of care. As such, they are guaranteed against all production faults. However, should such a fault occur, Longchamp commits to repairing your purchase, replacing it, or issuing a storecredit. (Pleasenote, it may be a partial credit, depending on the age of your item.) In case of a credit, your damaged item will not be returned to you.
 

The Longchamp warranty does not, of course, cover everyday wear nor does it cover accidental damage, or damage resulting from the application of a solvent or by the abnormal use of a product.
Damage caused during air transport should be reported immediately to the relevant airline company that will take responsibility for the damage.

If possible, contact the store where the product was purchased. Or look foranother retail store close to you. If you or a third party is responsible for the damage, you will be given a quote for repairs.

If possible, contact the store where the product was purchased.

Or look for another retail store close to you.

If you or a third party is responsible for the damage, you will be given a quote for repairs.

Please refer to the Care instructions FAQ section.