SHIPPING INFORMATION
Shipping Zone
Purchases may not be shipped to a delivery address equivalent to a P.O. Box or APO/FPO address.
Items may not be delivered to an approved Longchamp retail store, or to a Longchamp boutique.
To ensure that your parcels are delivered to the correct address as quickly as possible, we will compare any addresses you enter with the Cybersource/UPS database of valid addresses.We will identify any typos or errors in the address you entered and ask you to accept the recommended changes or correct the address.
! Please do not use the #sign.
You can only ship to one address each time you checkout. If you are shopping for people at different addresses, you will need to place each order separately.
Shipping Method
You can't choose your shipping method. Delivery time is unique.
Purchases will be delivered within a maximum of 3 weeks of placing the order, unless there is mention of any special delays during holiday periods.
You parcel is sent to the shipping address validated at the time the order was placed.
You will be notified of the expedition of your parcel by a Shipment confirmation email that will include the UPS tracking number corresponding to the order. You may track you international parcel using http://www.ups.com/ .
Delay & responsibility
Delivery is made by an independent transporter, UPS.
The products are insured by us up until delivery.
To avoid any complications regarding the receipt of your parcel, please read the following information carefully:
- You should check the condition of the product on delivery. Should this not be conform or have an apparent defect, you have 7 days from the delivery date to formulate your claim; once this time period has passed, the product will be considered in conformance with your order and exempt from all apparent defect.
- UPS may deliver the package to the receiver named on the waybill or to any other person appearing to have authority to accept delivery of the shipment on the receiver's behalf (such as persons at the same premises as the receiver or neighbours of the receiver).
- If you receive a note saying that UPS called to deliver, contact them immediately to arrange a new delivery date. If you do not accept delivery of the parcel, UPS may return it to us...
You haven't received your order within the period indicated:
- You have received the shipment confirmation email but you haven't received your order:
For deliveries, the carrier is UPS. The shipment confirmation email does not accept responses. If the delivery date given by UPS has passed (give an extra 2/3 days), you may contact them at the following address: www.ups.com
- You haven't received the shipment confirmation email but the guideline delivery date shown on your order confirmation email has passed:
Please email us at custombags@eshopping.longchamp.com. If your items have not been delivered within 7 days after the guideline delivery date, for any reason other than "force majeure":
You may, if you wish, cancel the sale (by registered mail with a request for proof of receipt, under the terms of article L. 121-20-3 of the Consumer code). You may exercise this right within 60 working days from the planned delivery date. You will thus be refunded all the money you have paid (including shipping costs paid with the order) within a maximum of 30 days from receipt of the registered letter.
Parcel damaged during transport:
If you see that your parcel or item has been damaged, please email us at custombags@eshopping.longchamp.com giving details of the damage observed (parcel damp, holed, open, etc.), as we need to send a registered letter to the carrier within 48 hours.
Shipping Cost
Customized items are being shipped directly from France.
Shipping costs depend on the weight and the volume of the parcel, but also on the cost of fuel.
It corresponds to 35% of the Total Merchandise Value of your Shopping cart, with a minimum threshold value of $50 and a maximum limit value of $95.
